Your Most Trusted
Indian Pharmacy
Bapu Pharma brings you 100% genuine medicines backed by every Indian regulatory certification — Drug License, GST, WHO GMP, AYUSH, and more. Your health, our responsibility.
Who We Are & What We Stand For
Bapu Pharma is a registered retail pharmacy, committed to delivering authentic, safe, and affordable medicines to every Indian household.
A Pharmacy Built on Trust, Transparency & Compliance
Established with a firm commitment to public health, Bapu Pharma operates as a fully licensed retail pharmacy under the Drugs & Cosmetics Act, 1940. Every medicine we stock is sourced exclusively from licensed distributors and manufacturers who comply with CDSCO (Central Drugs Standard Control Organisation) guidelines.
We are proud to be a GST-registered business, ensuring complete financial transparency with proper invoicing for every transaction. Our team includes a qualified registered pharmacist who supervises all dispensing activities, ensuring that prescription-only medicines (Schedule H, H1, X) are dispensed only against valid prescriptions.
At Bapu Pharma, we believe every patient deserves genuine, quality medicines with proper guidance. We are your healthcare partner — not just a medicine store.
🏛️ Our Regulatory Details
All Indian Certifications & Compliance
We hold every required certification mandated by Indian regulatory authorities — so you can trust every medicine you receive from us.
Retail Drug License issued under the Drugs & Cosmetics Act, 1940. Form 20 covers non-Schedule drugs; Form 21 covers Schedule & refrigerated drugs. Mandatory for any legal pharmacy in India.
Registered under the Goods & Services Tax (GST) Act of India. Full GST-compliant invoicing on all transactions ensuring complete financial transparency and legal billing.
We source medicines only from WHO GMP certified manufacturers. Good Manufacturing Practice compliance guarantees the quality, safety, and efficacy of all medicines stocked.
ISO certification demonstrating our commitment to quality management systems. Covers all operational, storage, dispensing, and customer service processes in our pharmacy.
FSSAI registration/license for handling and selling health supplements, nutraceuticals, and food products alongside pharmaceutical items. Ensures food safety standards compliance.
Our supervising pharmacist is registered with the respective State Pharmacy Council and PCI. The Pharmacy Act, 1948 mandates a registered pharmacist for every licensed retail pharmacy.
Registered under the State Shops & Commercial Establishments Act. Covers employer-employee relations, working hours, and business legitimacy as a physical retail establishment.
Compliance with Ministry of Ayurveda, Yoga & Naturopathy, Unani, Siddha, and Homeopathy for stocking and dispensing Ayurvedic and herbal medicines as per Schedule E1 regulations.
Registered as a Micro/Small/Medium Enterprise under the MSMED Act, 2006 via the Udyam Registration Portal. Enables access to government schemes and priority sector benefits.
What We Offer
Comprehensive pharmacy services designed to serve every healthcare need of you and your family.
Dispensing of allopathic, Ayurvedic, and homeopathic medicines. All Schedule H, H1, and X drugs dispensed only on valid prescriptions. OTC medicines available without prescription.
Licensed & SupervisedSafe storage and management of customer prescriptions. We maintain records as required by law — prescriptions for controlled substances are logged and reported to relevant authorities.
Regulatory CompliantWe actively promote generic medicines under the Jan Aushadhi scheme. Same efficacy as branded drugs at a fraction of the cost making healthcare affordable for all Indians.
Jan Aushadhi PartnerNutraceuticals, vitamins, health supplements, medical devices (BP monitors, glucometers), surgical accessories, baby care, and personal hygiene products — all FSSAI compliant.
FSSAI LicensedA comprehensive range of AYUSH-approved Ayurvedic, Unani, Siddha, and Homeopathic medicines. All products sourced from manufacturers holding valid AYUSH manufacturing licenses.
AYUSH ApprovedFree medicine counselling by our registered pharmacist — dosage guidance, drug interaction information, storage instructions, and medication adherence advice for patients and caregivers.
Free ConsultationWhy Thousands of Families Trust Us
We don't just sell medicines — we are your long-term healthcare partner, committed to your safety and wellbeing.
Legal Policies & Your Rights
We believe in complete transparency. Read all our operational and legal policies below.
Bapu Pharma strictly complies with all regulations governing prescription medicines under the Drugs & Cosmetics Act, 1940, and the Drugs and Cosmetics Rules, 1945.
Schedule H & H1 Medicines
- All Schedule H & H1 medicines are dispensed only on a valid doctor's prescription from a registered medical practitioner (MBBS or equivalent).
- Prescriptions are retained for a minimum of 2 years as required by law.
- A prescription register (Form 17) is maintained for all Schedule H1 drugs.
- Schedule X (Narcotic & Psychotropic) substances require separate authorization and are logged in Narcotic Drug Registers as per NDPS Act, 1985.
OTC (Over-the-Counter) Medicines
- Medicines not included in the Schedule H, H1, or X lists may be dispensed without a prescription.
- Our pharmacist may request medical history where clinically warranted.
This Privacy Policy governs the collection, use, and protection of personal data by Bapu Pharma, in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.
Data We Collect
- Name, contact number, email address (for billing and communication purposes)
- Prescription details (as legally mandated — retained securely)
- Purchase history (for refill alerts and customer convenience)
- Website interaction data (cookies, for analytics only)
How We Use Your Data
- Fulfilling your pharmaceutical orders and issuing GST invoices
- Regulatory reporting as mandated by CDSCO and State Drug Authorities
- Sending health reminders and prescription refill alerts (with consent)
- Improving our services and website
Your Rights
- Right to access your personal data held by us
- Right to correction of inaccurate data
- Right to erasure (subject to legal retention requirements)
- Right to withdraw consent at any time
We never sell or share your personal data with third parties for commercial purposes. Data is shared only with regulatory authorities when legally required.
Bapu Pharma follows the guidelines issued by CDSCO and the Consumer Protection Act, 2019 for medicine returns and refunds.
Conditions for Return/Refund
- Defective or Damaged Product: Medicines received in damaged or tampered packaging are eligible for exchange or refund within 48 hours of purchase.
- Wrong Product Dispensed: If an incorrect medicine is dispensed (pharmacist error), a full exchange or refund will be provided immediately.
- Batch Recall: If a medicine batch is recalled by the manufacturer or CDSCO, a full refund will be processed.
- Expiry Before Purchase Date: If an expired medicine was inadvertently dispensed, a full refund or replacement will be provided.
Non-Returnable Items
- Opened or partially used medicine strips/bottles
- Temperature-sensitive products (vaccines, insulin) once dispensed
- Medicines dispensed against a valid prescription (cannot be returned due to safety regulations)
- Products with broken seals not due to our error
Bapu Pharma provides local delivery and home delivery services within our serviceable areas. All deliveries comply with applicable pharmaceutical delivery regulations.
Delivery Terms
- Home delivery available within 10 km radius of our store
- Minimum order value for home delivery: ₹299
- Delivery time: Same day (orders placed before 2 PM) or next day
- Delivery charges: ₹30 per delivery (free above ₹999)
Prescription Medicine Delivery
- Prescription medicines require a valid, verified prescription before dispatch
- Prescriptions can be shared via WhatsApp or email prior to delivery
- Original prescription must be produced within 24 hours of delivery
- Schedule X (Narcotic/Psychotropic) substances are NOT delivered — must be collected in person
By purchasing from Bapu Pharma (in-store or through our website), you agree to the following terms and conditions:
General Terms
- All prices are inclusive of applicable GST and are at or below MRP as mandated by DPCO, 2013.
- Bapu Pharma reserves the right to refuse dispensing any medicine if there are reasonable doubts about the validity of a prescription or if the dispensing may be harmful to the patient.
- Product images and descriptions are indicative. Actual products may vary slightly due to batch changes by manufacturers.
- Bapu Pharma is not liable for adverse reactions arising from misuse, self-medication, or failure to follow medical advice.
Legal Compliance
- Operations are governed by the Drugs & Cosmetics Act, 1940 and Consumer Protection Act, 2019
- Disputes subject to jurisdiction of courts in Surat, Gujarat, India
- Governing law: Laws of the Republic of India
Price Regulations
- Essential medicines under National List are sold at DPCO-capped prices
- Non-essential medicines cannot be sold above MRP printed on packaging
- Any discounts offered are transparent and above the minimum allowed floor price
The information provided on this website and by our staff is for general informational purposes only and does not constitute medical advice.
- Nothing on this website should be construed as medical advice, diagnosis, or treatment recommendations.
- Always consult a qualified, registered medical practitioner before starting, stopping, or changing any medication.
- Bapu Pharma is not responsible for treatment outcomes resulting from medicines dispensed on a valid prescription.
- Any health information shared on our platform complies with the guidelines of the Medical Council of India (MCI) and is not intended to replace professional medical consultation.
- Medicines are regulated by CDSCO. Any adverse drug reaction should be reported to the Pharmacovigilance Programme of India (PvPI) at 1800-180-3024.
Quality is non-negotiable at Bapu Pharma. Our quality assurance policy ensures that every medicine dispensed meets the highest standards.
Sourcing Standards
- Medicines sourced exclusively from CDSCO-licensed manufacturers and C&F agents
- All purchase invoices retained for minimum 3 years for traceability
- Batch number verification against CDSCO's voluntary drug recall database before stocking
- No acceptance of medicines from unlicensed or unapproved distributors
Storage & Handling
- Cold chain medicines stored in WHO-standard refrigerators (2°C – 8°C)
- General medicines stored below 25°C as per pharmacopoeia requirements
- First In, First Out (FIFO) methodology strictly followed
- Regular expiry checks — near-expiry medicines pulled from shelves 3 months before expiry
Contact Bapu Pharma
We're here to help. Reach out via any channel that suits you best.
📍 Reach Us
Our licensed pharmacist and team are available during store hours to assist you with all your pharmaceutical needs.
Vasta Devdi Rd, Dawa Bazar,
Shanti Niketan Society, Patel Nagar,
Surat, Gujarat – 395004
Sunday: 10:00 AM – 2:00 PM